If you are our current patient (have been seen by one of our doctors in the office within 3 years), there is a physician on-call 24 hours a day, 7 days a week to help you with an urgent medical problem. If your medical condition is life threatening call 911.
If the emergency occurs during office hours, call the main number to get in touch with a physician.
If your problem is not a medical emergency, please call during office hours. Prescription refill requests will be handled only during office hours. Birth control pill prescriptions will not be refilled by the on-call doctor on the weekend.
We respect the time of all our patients. We strive to stay on schedule so that you do not have to wait. If you are delayed and arrive late for your appointment, every effort will be made to see you the same day. On occasion, you may be asked to wait or reschedule your appointment.
Phone Calls & Messages
We understand there will be times when you need to talk to your physician or nurse. It is our goal to answer all messages as soon as possible; however, please allow 24 hours for a return of your call unless it is an emergency. Please leave the reason for your call, as some messages can be handled quickly by the nurse. Please leave your best contact number at the time of your message.
The following is an explanation of how we provide telephone consultations. The establishment of this policy is to better serve our patients and minimize misunderstanding and unpleasant incidents.
Upon calling the clinic, provide your full name, date of birth, the physician or nurse to which you wish to speak with and a brief description of the medical problems. Providing this information will help our staff to identify you and expedite your return call.
The best time for obtaining telephone consultation is during regular office hours since your medical records and lab results are easily accessible. It is also easier to schedule an appointment or arrange for you to be seen immediately in the clinic
It is especially important to call during office hours when requesting a prescription refill. We will need the name, dose and frequency of the medication(s) that need to be refilled. This will also ensure proper documentation in your medical record.
After Hour Calls
We may be reached by calling the office phone number and leaving a message with our answering service. Please leave a phone number that will be available for at least 15 minutes. Please utilize this service in the case of emergencies only.
Refills for prescriptions will be called in within 24 hours. Therefore, it is important for you to be aware of when your prescription will run out, particularly for birth control methods. Please do not page the doctors for prescription refills.
In House Laboratory Services
These services are provided for the convenience of our patients. It is the patient’s responsibility to assure that their insurance will cover labs drawn on the day of their appointment.
It is our policy to inform patients of abnormal results in a timely fashion. Please inform the office of any changes in your contact information. Remember, most tests take a week or more for results. Pap smear results are generally not available for at least two weeks.
The privacy of our patient’s healthcare information is very important to us. Your medical record is strictly confidential. You are entitled to copies of your medical records, for yourself or for another healthcare provider. After providing the proper written authorization, the office will release your records. Please allow 10 business days for us to prepare and mail or fax your medical record.
Some health plans require referrals for you to see a specialist.
If you are referred to a specialist by one of our physicians, we will be happy to provide you and/or your primary care doctor with a referral. If you plan to see a specialist unrelated to your OB/GYN health you must obtain the referral from your primary care doctor.